COVID-19 Visitor Policy

Visits may be permitted in either the resident’s room or an outside area but not in any inside communal areas.

Two visitors per day are allowed in residential age care facilities for areas not currently under stay at home orders, provided they have not been to any stay at home area in the last 14 days. From 11 October, all visitors aged 12 years and over to all aged care facilities must have received two doses of a COVID-19 vaccine as least 14 days prior to their visit unless they can provide a COVID-19 medical contraindication certificate or the visit is for end of life. Children under the age of 12 will not be permitted to enter an aged care facility.

Visitors must not enter an RACF at all if they:

• have been to any close, casual or monitor for symptoms locations in NSW OR Victoria, Queensland, and the Australian Capital Territory OR New Zealand in the last 14 days
• have been in a stay at home area in the last 14 days and are not an essential visitor
• have COVID-19 symptoms
• are a close contact of a person with confirmed COVID-19 and are within their isolation period.
• live in a household with a person who is currently isolating.
• are waiting for a COVID-19 test result.

It is critical that visitors stay away if you’re unwell or have been in contact with someone with COVID-19. Visitors should also:
• visit a resident in the resident’s room or outdoors;
• avoid communal spaces; Do not linger in communal spaces
• make sure the resident has no more than four visitors at a time, including doctors;
• wash or sanitise your hands before entering and leaving the facility;
• stay 1.5 metres away from residents, staff and other visitors where possible

On arrival at the village we require all visitors to report to reception area for mandatory screening and sign in. Please follow the below steps to access the aged care home at any time.

Use your access swipe cards/fobs to access the car park, ground floor and the main entrance where you will need to sign in. If you experience issues with your swipe card please notify reception during business hours.

From the main entrance upon completing your details and confirming compliance with the COVID safe protocols, you will be provided a unique code for the lift which will allow access to visit your loved one in their residential aged care suite. The unique code can only be used for that visit then it will expire.

• Enter the code into the black box located outside and inside the lift and press #.
• Use the pin code to return to reception area and sign out upon exit.

Face masks maybe required depending on local directives. Please come prepared with one and follow the directives set out on the entry sign process.

• At all times 1.5 metres social distancing is to be maintained whilst visiting the home.
• A maximum of four (4) people can travel in a lift at any time provided 1.5m distancing is practiced
• Upon arriving on the floor, all visitors are to sanitise their hands again then make their way directly to the resident’s room on the agreed path of travel. All visitors are to remain in the resident’s room.
• If, during the visit, you wish to go outside please use the main lift and avoid passing though ground floor common areas wherever possible.

NOTE: For external outings, please ensure an outing form is completed and approved in advance before leaving the premises. These are available on our website or at reception and are require to support the safety contract tracing and the safety of our residents.

At the end of your visit please return to reception and sign out. If you have elected to make an outing, involving taking a resident off site, we ask that before leaving the village you sign out at reception and when you return complete the sign in process